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Home | Quality
Quality Policy
The TEAM Quality Policy is not just about quality processes. It outlines our goal for achieving sustained growth in our business by recognizing that growth only happens by meeting or exceeding customer expectations on every service opportunity. Management commitment to the support of quality is confirmed with clear expectations.
TEAM is a premier provider of Standard and Specialty Services related to the maintenance, inspection, and construction of mechanical and piping systems serving a wide array of industry sectors. Our goal is to achieve sustained growth by providing our customers with products and services that meet or exceed established requirements and define client expectations as to what constitutes “best in class” service.
Building Trust and Confidence
To help us meet these objectives, TEAM has implemented this Quality Management System together with its supporting documented procedures, processes, and controls. This Quality Management System is intended to ensure that TEAM embraces a robust and reliable quality program, while at the same time fostering continuous improvement in our processes, products and services, and in our workforce.
The success of this program requires teamwork, engagement, ownership and support from all of our talented employees around the world. TEAM Senior Management is committed to providing the leadership and resources necessary to meet these stated goals and appropriately empower all TEAM personnel with the responsibility and authority required to ensure that this Quality Policy is understood, endorsed, and implemented by all employees at all levels of the organization.
We are focused on ensuring these high quality standards and recognize they are at the heart of our success as clearly stated in our core value – Safety First, Quality Always.”
Our corporate Quality Management System is ISO 9001: 2015 certified through an independent registrar and contains all of the policies, procedures, and processes required to perform effectively in all phases of our operations- Service, Manufacturing, and Engineering. In addition, many of our regions have achieved ISO 14001, 18001, and 17025 certifications as well.
Our Quality Management System is also audited and recognized by these industry standards:
- Aerospace Standard- AS-9100, rev. D
- Nuclear Standards- 10 CFR 50 Appendix B ASME NQA-1
Quality in Practice
- Key Elements
- Personnel
- Additional Certifications
- Key Elements
- Quality Management System training for all personnel
- Employee STOP WORK OBLIGATION requirement for Quality-related concerns
- Intensive QMS Training program for Branch Quality Representatives
- Full-time dedicated Regional Quality Specialists for additional support
- Robust Internal and External Audit programs
- Annual Branch Management Reviews for Quality Objectives
- Nonconformance Reporting Process with Root Cause Analysis
- Customer Survey Reporting
- Personnel
Many TEAM professionals within the TEAM organization are members of and participate in the activities of all major organizations we recognize in the industries we work and serve such as ASME, NBIC, API, AWS, ASNT, and ASTM. Many of our personnel volunteer and serve on multiple code section committees as Subject Matter Experts.
- Additional Certifications
Many TEAM professionals within the TEAM organization are members of and participate in the activities of all major organizations we recognize in the industries we work and serve such as ASME, NBIC, API, AWS, ASNT, and ASTM. Many of our personnel volunteer and serve on multiple code section committees as Subject Matter Experts.
- Multiple NBIC “VR” locations authorized to perform Valve Repair activities
- NBIC authorized “R” Program for Repairs & Alterations at Shop and Field locations
- NBIC authorized “NR” Program for Repair & Replacement Activities for ASME Sec. III
- NBIC Certification of Accreditation as an Authorized Inspection Agency (AIA) for Inservice Inspection and Inspection of Repairs & Alterations
- ASME “U” & “S” Stamp Certification Program at our Alvin, Texas manufacturing facility
- ASME “U” & “S” Stamp Certification Program at our Beaumont, Texas service facility
- ASME “V”, “UV”, & “NB” Stamp Certification Program at Five US service facilities
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